Warranty

BASELINE Pickleball – Warranty Policy

At BASELINE Pickleball, we take pride in the quality and craftsmanship of our paddles and accessories. All of our products are covered by guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Paddle Warranty

BASELINE paddles come with a 6-month limited warranty from the date of purchase, covering manufacturing defects in materials or workmanship under normal use and care.

This warranty does not cover:

Normal wear and tear (including edge guard scuffs, surface scratches, or fading logos)

Damage caused by misuse, neglect, modification, accident, or impact (including paddle drops or clashes)

Damage from exposure to extreme temperatures, moisture, or improper storage

Grips that are worn, stained, or replaced with aftermarket products

Commercial, rental, or institutional use

To maintain eligibility for warranty claims, paddles must be used for personal recreational or competitive play only and must not show signs of abuse or alteration.

Apparel & Accessories Warranty

Apparel and accessories (including bags, grips, and caps) are covered by a 3-month warranty for defects in materials or workmanship.
This does not cover damage from normal wear, misuse, or failure to follow care instructions.

Submitting a Warranty Claim

To make a claim, please email:
 support@baselinepickleball.com

Include:

Your full name and proof of purchase (receipt or order confirmation)

Clear photos showing the issue

A brief description of how and when the defect occurred

Once received, our team will assess your claim. If approved, BASELINE Pickleball will repair, replace, or refund the product (at our discretion).
Approved claims will be processed within 10 business days of inspection.