FAQ

Customers have 30 calendar days from the original purchase date to request a return or exchange.

General conditions:

• Customers are responsible for all return shipping costs.
• Original shipping fees are non-refundable.
• Returns must be approved before sending items back.

Refund eligibility:

Within 7 days of delivery: Eligible for a full refund if the paddle is returned in as-new condition with original packaging.

After 7 days and up to 30 days: Returns may be approved at our discretion with a 20% restocking fee, provided the paddle is as-new or lightly used.

Automatically declined conditions:

• Removed, replaced, or altered grips
• Stained, worn, or odorous grips
• Scratched, cracked, dented, or heavily scuffed paddle faces
• Chipped, cracked, or separated edge guards
• Marks from floors, balls, dragging, or improper storage
• Damage from misuse, drops, or normal wear
• Any excessive or inconsistent wear

If a return is declined, the customer may have the item returned at their own shipping cost.

Approved refunds are processed within 10 business days of inspection.

This policy does not affect customer rights under the Australian Consumer Law.

Apparel and accessories (including bags) may be returned or exchanged within 10 days of delivery.

• Returns for apparel and accessories incur a 20% restocking fee.
• Items must be new, unused, unwashed, and in original packaging.
• Items showing wear or damage will be declined.

If declined, items may be returned to the customer at their own expense.

All BASELINE Pickleball paddles include a 6-month limited warranty covering defects in materials or workmanship under normal, intended use.

All guarantees apply in addition to customer rights under the Australian Consumer Law.

• Normal wear and tear (scratches, scuffs, fading logos, ball-fiber buildup)
• Damage from misuse, drops, clashes, or improper care
• Damage from heat, cold, moisture, or poor storage
• Modified, removed, stained, odorous, or heavily worn grips
• Commercial, rental, coaching, or institutional use
• Paddles showing signs of abuse, alteration, or intentional damage

Paddles must be used only for personal play and show no excessive or inconsistent wear.

Apparel and accessories (including bags, caps, and grips) are covered by a 3-month warranty against defects in materials or workmanship.

Not covered:

• Normal wear and tear
• Damage caused by misuse or improper washing
• Opened, installed, worn, or altered grips and accessories

Email support@baselinepickleball.com with:

• Your full name and proof of purchase
• Clear photos of the defect
• A short description of when and how the issue occurred

If approved, we will repair, replace, or refund the product at our discretion. Claims are processed within 10 business days after inspection.

All BASELINE products include guarantees that cannot be excluded under the ACL.

• You are entitled to a replacement or refund for a major failure.
• You are entitled to compensation for reasonably foreseeable loss or damage.
• You are entitled to repair or replacement if goods fail to be of acceptable quality and the failure is not major.

Our Rush Fiberglass 16mm sets are ideal for beginners thanks to their large sweet spot, forgiving feel, and balanced control.

T700 Carbon Fiber: Maximum spin, control, and touch for precision-focused players.

Kevlar: Enhanced durability and impact absorption, ideal for power players and aggressive hitters.

• Avoid hitting or scraping the ground
• Do not leave your paddle in hot cars or direct sunlight
• Clean only with a lightly damp cloth
• Store inside a paddle bag for added protection

Yes — we ship to all Australian states and territories using fast, trackable delivery services.

Orders typically arrive within 2–7 business days depending on your location. Remote areas may take longer.

We primarily ship within Australia. For international orders, please contact us and we will do our best to assist.

Yes. Tracking information is emailed to you as soon as your order has been dispatched.

Email us at support@baselinepickleball.com with any questions about orders, returns, or warranty claims.