FAQ

Customers have 30 days from the original purchase date to request a return or exchange (conditions apply). Customers are responsible for all shipping costs on returns, and shipping charges are non-refundable.

Refund eligibility:

• Within 7 days of receiving your paddle – Eligible for a full refund if returned in as-new condition with all original packaging.
• After 7 days and up to 30 days – Returns may be accepted with a 20% restocking fee, provided the paddle is in as-new or lightly used condition.

Paddles that are damaged or heavily used will not be accepted for return or refund. “Damaged” includes, but is not limited to:

• Removed or altered stock grips
• Stained or odorous grips
• Scuffed, cracked, or blemished edge guards
• Scratches, dents, or visible face marks
• Any other wear or damage deemed excessive by BASELINE Pickleball

If your return is declined, you may choose to have the paddle returned to you by post at your own expense. Once a return has been approved and inspected, refunds will be processed within 10 business days of arrival.

This policy does not affect your rights under the Australian Consumer Law.

Apparel and accessories (including bags) may be exchanged within 10 days of receiving your order. Items may be returned within 10 days for a refund, subject to a 20% restocking fee.

Returned or exchanged items must be in new, unused condition with original packaging intact. Items showing signs of use, wear, or damage will not be accepted.

If an item is returned in a non-compliant condition, you may request it be returned to you at your own cost.

BASELINE paddles come with a 6-month limited warranty from the date of purchase, covering manufacturing defects in materials or workmanship under normal use and care.

All guarantees are in addition to rights and remedies available under the Australian Consumer Law.

This warranty does not cover:

• Normal wear and tear (edge guard scuffs, surface scratches, fading logos)
• Damage caused by misuse, neglect, modification, accident, or impact (including paddle drops or clashes)
• Damage from exposure to extreme temperatures, moisture, or improper storage
• Grips that are worn, stained, or replaced with aftermarket products
• Commercial, rental, or institutional use

To maintain eligibility for warranty claims, paddles must be used for personal recreational or competitive play only and must not show signs of abuse or alteration.

Apparel and accessories (including bags, grips, and caps) are covered by a 3-month warranty for defects in materials or workmanship.

This does not cover damage from normal wear, misuse, or failure to follow care instructions.

To make a claim, please email support@baselinepickleball.com and include:

• Your full name and proof of purchase (receipt or order confirmation)
• Clear photos showing the issue
• A brief description of how and when the defect occurred

Once received, our team will assess your claim. If approved, BASELINE Pickleball will repair, replace, or refund the product (at our discretion). Approved claims will be processed within 10 business days of inspection.

All BASELINE Pickleball products are covered by guarantees that cannot be excluded under the Australian Consumer Law.

• You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
• You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

For beginners, we recommend our Rush fiberglass pickleball sets. They offer a large sweet spot, forgiving feel and balanced control—perfect for learning the game.

T700 carbon fiber delivers maximum spin, control and touch, making it ideal for players who value precision.

Kevlar offers additional strength, power absorption and durability, making it great for harder hitters and aggressive play.

To extend your paddle’s life:

• Avoid hitting or scraping the court surface
• Do not leave your paddle in hot cars or direct sun for long periods
• Clean with a damp cloth only
• Store in a paddle bag for extra protection

Yes. Baseline Pickleball ships to all Australian states and territories with fast, trackable delivery options.

Shipping usually takes 2–7 business days depending on your location. Rural and remote areas may take a little longer.

At this time, we primarily ship within Australia. If you require international delivery, please contact us and we will do our best to assist.

Yes. Once your order has been dispatched, you will receive a tracking number via email or SMS so you can follow your delivery.

If you have any questions about products, orders, returns, or warranty coverage, please reach out to our team at support@baselinepickleball.com.

We’re here to help get you back on the court as quickly as possible.