Payment Policy

At Baseline Pickleball, we are committed to providing a secure and convenient payment experience for all customers.

Accepted Payment Methods

We currently accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover

  • Digital Payments: PayPal, Apple Pay, Google Pay. Shop Pay, Visa.

    Available payment methods will be displayed at checkout.

Accepted Currency

All prices and transactions on our website are processed in AUD.

Payment Security

All payments are processed through secure, encrypted, and PCI-compliant payment gateways. Baseline Pickleball does not store or have access to your full payment details.

Order Processing

Orders are processed only after successful payment authorization. If a payment fails or is declined, the order will not be completed.

Billing Information

Customers must provide accurate and complete billing information. Incorrect details may result in order delays or cancellations.

Order Verification

To protect customers from unauthorized transactions, Baseline Pickleball may perform additional verification on certain orders.

This may include:

  • Confirmation of billing and shipping addresses.

  • Verification calls or emails to ensure order authenticity.

  • Proof of identity for large or high-value orders.

Orders suspected of fraud may be canceled or delayed until verification is complete.

Taxes

Applicable taxes will be calculated and displayed during checkout where required by law.

Refunds and disputes

For information about refunds, cancellations, or disputes, please refer to our Return & Refund Policy.

Contact Us

For any payment-related questions or concerns, please contact us at:

Email: support@baselinepickleball.com
Phone Number: +61436282253
Address: 2/10 Santander Crescent Point Cook Victoria 3030 Australia
Get In Touch: Contact Us Form
Customer Service Hours: Monday To Friday, from 10:00 am to 4:00 pm AEST.
Response Time: Customer service responds within 24 hours.