Return & Refunds

BASELINE Pickleball – Return & Refund Policy

At BASELINE Pickleball, we stand by the quality of our products. If something isn’t right, we’ll do our best to make it right — in line with the Australian Consumer Law and our store policy outlined below.

Paddles

Customers have 30 calendar days from the original purchase date to request a return or exchange (conditions apply).
Please note that customers are responsible for all shipping costs associated with returns or exchanges. Shipping charges are non-refundable.

Refund Policy (within 30 days):

  • Within 7 days of receiving your paddle – Eligible for a full refund if returned in as-new condition with all original packaging.

  • Paddles showing signs of use or blemishes may be refused or subject to a minimum 20% processing fee.

  • After 7 days and up to 30 days – Returns may be accepted with a 20% restocking fee, provided the paddle is in as-new or lightly used condition.

Paddles that are damaged or heavily used will not be accepted for return or refund.
“Damaged” includes, but is not limited to:

  • Removed or altered stock grips

  • Stained or odorous grips

  • Scuffed, cracked, or blemished edge guards

  • Scratches, dents, or visible face marks

  • Any other wear or damage deemed excessive by BASELINE Pickleball

If your return is declined, you may choose to have the paddle returned to you by post at your own expense.

Once a return has been approved and inspected, refunds will be processed within 10 business days of arrival.

This policy does not affect your rights under the Australian Consumer Law. You are entitled to a replacement, repair, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

Apparel & Accessories (Including Bags)

  • Items may be exchanged within 10 days of receiving your order.

  • Items may be returned within 10 days for a refund, subject to a 20% restocking fee.

  • Returned or exchanged items must be in new, unused condition with original packaging intact.

  • Items showing signs of use, wear, or damage will not be accepted.

If an item is returned in a non-compliant condition, you may request it be returned to you at your own cost.

Need Help?

If you have any questions about returns, exchanges, or warranty coverage, please reach out to our team at
📧 support@baselinepickleball.com

We’re here to help get you back on the court as quickly as possible.